FAQ/Policy - ISLAND BUZZ TOURS NEVIS hike, tours, excursions, nevis, peak, waterfalls, paintball, cuisine, walk, history, scenic, st. kitts, adventure, snorkeling, rum

How can we check available time to book an Experience?

To check on availability of date[s], there’s a calendar on our Homepage and our Calendar page, where you can book from the calendar itself to join upcoming events or by giving us a phone call, send us a WhatsApp using the WhatsApp button placed on several pages, Use pop-up plugins on either the bottom left or right corners while visiting pages, send an email or even a Telegram message. Our contact information is placed on our contact and home page.

Can we book a tour and get back to our ship in time for departure?

Yes you can! There’s durations posted on each of our activities that we provide and we can adjust each activity as we see fit. We also have ferry schedules and contact, to reserve a seat for you to accommodate your ferry ride back to St. Kitts to catch your ship. We would also recommend that your ships departure time be shared with us to best help the situation of booking your experience.

Can we book at an earlier time?

There are several occasions where we booked earlier experiences, but that’s a tricky situation. We always try to accommodate at best for a suitable time for requested experiences.

Which hikes are more family oriented?

For the best family oriented hike, we highly recommend Nevis Waterfalls, Mt. Pleasant Estate, Montravers, Saddle Hill, Round Hill, Bush Hill, Atlantic Seaside & St. Kitts Waterfalls & Wingfield. If the family is the challenging type then Nevis Peak, Dos D’Anse Pond & Mt. Liamuiga is great for that bragging rights.

Is there an age limit for hikes?

There is an age limit for several hikes for our business, because we saw it fit to place one for the safety of the children. We also recommend that an adult accompany child/children which they know.
Nevis Peak we recommend children be 12 years and older. If children have done any form of physical activities then child 8 years over can journey, but must be accompanied by adult.
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Nevis Waterfalls we recommend children be 6 years and older.
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Saddle Hill, Bush Hill, Mt. Pleasant, Montravers & Round Hill we recommend children be 4 years and older.
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St. Kitts Waterfalls & Wingfield we recommend children be 6 years and older.
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Mt. Liamuiga & Dos D’Anse Pond we recommend children be 12 years and older.
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What’s the closest booking time for experiences?

Our standard booking window is 24 hours prior to the scheduled activity. In some cases, we are able to accommodate late bookings within one hour of the activity start time. A late booking fee of USD $20.00 per person applies to reservations made after the standard booking window. However, we strive to be flexible and may adjust or waive fees where possible to best accommodate our guests.
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POLICY

Island Buzz Tours Nevis – Booking & Participation Policy

At Island Buzz Tours Nevis, we are committed to providing safe, enjoyable, and unforgettable experiences. To ensure smooth operations and the best service for all our guests, please review our booking and participation policies below.

1. Booking & Deposit

To confirm any booking made through our website, social media, phone, or other platforms, a non-refundable deposit of 30% of the total cost is required. This deposit secures your reservation. Please make deposits via PayPal at https://paypal.me/Morton510

2. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled activity to receive a refund.
Cancellations made within 24 hours of the activity will incur a 50% charge to cover operational costs and partner commitments.
In certain cases, fees may be waived at our discretion.

3. Payments

Payments may be made online through PayPal or our secure Payment Portal up to two days before the scheduled activity.
Payments may also be made in cash on the day of the activity.
For online payments, please refer to Clause 2 (Cancellation Policy).

4. Late Bookings

Our standard booking window is 24 hours prior to the scheduled activity.
In some cases, we may accommodate last-minute bookings within one hour of the activity.
A late booking fee of USD $20.00 per person applies to reservations made after the standard booking window.
We aim to remain flexible and may adjust or waive fees where possible to best accommodate our guests.

5. Activity Changes

Please note that due to circumstances beyond our control (such as weather conditions or partner availability), certain activities may be modified, shortened, or canceled.

6. Waivers

Individuals who do not complete the waiver will not be permitted to join the activity.

7. GDPR Compliance. Island Buzz Tours confirms that they are in full compliance with their respective obligations under the General Data Protection Regulation (GDPR) (EU) 2016/679 act. Each Party will, if applicable, notify the other party in a timely manner in the event of a data breach that involves the other party’s data.

All participants are required to sign a waiver before commencing any activity.